Job Type: Full-Time

 

Do you have an aptitude for operating systems, troubleshooting servers and technical glitches? If you have a "can-do" attitude and are ready to provide friendly support in a fast-paced, problem-solving environment, we want to hear from you!

ICE Technologies is looking to add a “Systems Engineer II” to our team. We’d like to fill in this role in the Pella, Iowa area.

A “Systems Engineer II” in our team is responsible for performing daily operations related to network, server and desktop administration. You would be assisting with a wide variety of computer hardware and software at ICE headquarters and client sites.

 

Responsibilities:

  • Performs duties as outlined in ongoing services agreements

  • Builds, researches, analyzes, configures, troubleshoots and maintains client systems, networks and related devices

  • Participates in On-Call Support rotation

  • Maintains documentation related to services provided


Keys to success in this role:

  • Adaptable: you would mostly support our SMB (small and medium-sized business) clients, but would also occasionally provide support to our healthcare clients

  • Competent: quickly adapt to ICE best practices and new technologies

  • Skilled: multi-tasking, prioritizing, excelling in technology settings and administrative duties

  • Dependable: we value hard work and honesty

  • Detail-oriented: handling checklists, statements of work and help-desk tickets

  • Personable: excellent customer service and superb communication are key

  • Flexible: help the team and customers with any need

  • Eager to learn: invest in yourself and we will invest in you


Experience:

  • Technical certifications such as Server+, CCNA, Network+, MCP or MCSA preferred

  • Three or more years of information technology experience required

  • Architectural and technical skills in OS, Server and Networking

  • A clear understanding of attributes of a successful IT environment

  • Previous experience in working with healthcare clients is an advantage

  • Experience with any of the following technologies is an advantage:

    • Microsoft Active Directory, SQL Server

    • Switching and routing – Cisco, Meraki, Ubiquiti

    • Firewalls – Cisco, Meraki, Ubiquiti, Sonicwall, Fortinet

    • Wireless – Cisco, Meraki, Ubiquiti

    • Microsoft Windows Server and desktop operating systems

    • MS Exchange / Office 365 experience

    • Datacenter virtualization – VMware vSphere & NSX-T, Microsoft Hyper-V

    • Storage area networks – HPE Nimble, EMC UnityBackup and disaster recovery – Veeam, Datto, Acronis

    • Virtual desktop infrastructure – VMware Horizon, Microsoft Remote Desktop Services


You'll like working at ICE
 — in addition to health insurance, 401k matching, and competitive pay, we offer a suite of unique benefits that allow you to live your best life:

  • Take time off: In addition to holidays, everyone at ICE starts with an impressive 4 weeks of total paid time-off.

  • Work flexibly: We provide our team members with the flexibility to be successful in both their work and personal lives.

  • Dress for the day: Wear what's most appropriate each day. You will wear business casual for the most part in this role.

  • Give back: Our donation-matching program and charity events make giving back to our communities fun and easy.

  • Work hard, play hard: From Friday happy-hour to holiday parties and more, we take time to celebrate together as a team.

We’d like to invite you to take a look around our website to learn more about our services and the values we live by!

Apply