Job Type: Full-Time
Do you have an aptitude for operating systems, troubleshooting servers and technical glitches? If you have a "can-do" attitude and are ready to provide friendly support in a fast-paced, problem-solving environment, we want to hear from you!
ICE Technologies is looking to add a “Systems Engineer II” to our team. We’d like to fill in this role in the Pella, Iowa area.
A “Systems Engineer II” in our team is responsible for performing daily operations related to network, server and desktop administration. You would be assisting with a wide variety of computer hardware and software at ICE headquarters and client sites.
Responsibilities:
Performs duties as outlined in ongoing services agreements
Builds, researches, analyzes, configures, troubleshoots and maintains client systems, networks and related devices
Participates in On-Call Support rotation
Maintains documentation related to services provided
Keys to success in this role:
Adaptable: you would mostly support our SMB (small and medium-sized business) clients, but would also occasionally provide support to our healthcare clients
Competent: quickly adapt to ICE best practices and new technologies
Skilled: multi-tasking, prioritizing, excelling in technology settings and administrative duties
Dependable: we value hard work and honesty
Detail-oriented: handling checklists, statements of work and help-desk tickets
Personable: excellent customer service and superb communication are key
Flexible: help the team and customers with any need
Eager to learn: invest in yourself and we will invest in you
Experience:
Technical certifications such as Server+, CCNA, Network+, MCP or MCSA preferred
Three or more years of information technology experience required
Architectural and technical skills in OS, Server and Networking
A clear understanding of attributes of a successful IT environment
Previous experience in working with healthcare clients is an advantage
Experience with any of the following technologies is an advantage:
Microsoft Active Directory, SQL Server
Switching and routing – Cisco, Meraki, Ubiquiti
Firewalls – Cisco, Meraki, Ubiquiti, Sonicwall, Fortinet
Wireless – Cisco, Meraki, Ubiquiti
Microsoft Windows Server and desktop operating systems
MS Exchange / Office 365 experience
Datacenter virtualization – VMware vSphere & NSX-T, Microsoft Hyper-V
Storage area networks – HPE Nimble, EMC UnityBackup and disaster recovery – Veeam, Datto, Acronis
Virtual desktop infrastructure – VMware Horizon, Microsoft Remote Desktop Services
You'll like working at ICE — in addition to health insurance, 401k matching, and competitive pay, we offer a suite of unique benefits that allow you to live your best life:
Take time off: In addition to holidays, everyone at ICE starts with an impressive 4 weeks of total paid time-off.
Work flexibly: We provide our team members with the flexibility to be successful in both their work and personal lives.
Dress for the day: Wear what's most appropriate each day. You will wear business casual for the most part in this role.
Give back: Our donation-matching program and charity events make giving back to our communities fun and easy.
Work hard, play hard: From Friday happy-hour to holiday parties and more, we take time to celebrate together as a team.
We’d like to invite you to take a look around our website to learn more about our services and the values we live by!
