Job Type: Full-Time
Do you have an aptitude for operating software, troubleshooting servers and technological glitches? If you have a "can-do" attitude and are ready to provide friendly support in a fast-paced, problem-solving environment with opportunity for advancement, then we want to hear from you!
ICE Technologies is looking to add two Systems Engineer II positions to our team. We are looking to fill in one role in the Pella, Iowa area, and another one near the Carroll, IA – Sioux City, IA – Omaha, NE triangle.
A Systems Engineer II on our team is responsible for performing daily operations related to network, server and desktop administration. You would be assisting with a wide variety of computer hardware and software at ICE headquarters and client sites.
Performs duties as outlined in ongoing services agreements
Designs, builds, researches, analyzes, configures, troubleshoots and maintains client networks and related devices
Participates in On-Call Support rotation
Maintains documentation related to services provided
Keys to success in this role:
Competent: quickly adapt to ICE best practices and new technologies
Skilled: multi-tasking, prioritizing, excelling in technology settings and administrative duties
Resourceful: the more healthcare IT knowledge and security training, the better
Dependable: we value hard work and honesty
Detail-oriented: handling checklists, statements of work and help-desk tickets
Personable: excellent customer service and superb communication are key
Flexible: help the team and customers with any need
Technical certifications such as Server+, Network+, MCP or MCSA preferred
SQL experience is an advantage
Three or more years of information technology experience required
You'll like working at ICE — in addition to health insurance, 401k matching, and competitive pay, we offer a suite of unique benefits that allow you to live your best life:
Take time off: In addition to holidays, everyone at ICE starts with an impressive 4 weeks of total paid time-off.
Work flexibly: We provide our team members with the flexibility to be successful in both their work and personal lives.
Dress for the day: Our dress policy takes the formalities out of workplace attire. Wear what's most appropriate each day.
Give back: Our donation-matching program and charity events make giving back to our communities fun and easy.
Work hard, play hard: From Friday happy-hour to holiday parties and more, we take time to celebrate together as a team.
We’d like to invite you to take a look around our website to learn more about our services and the values we live by!