ICE-Managed Services Foundation

Our ICE-Managed Services Foundation comes with a full range of professional, proactive management services designed to keep your technology running optimally and securely. This includes:

    • Backup & Recovery Monitoring & Validation

    • Best-in-Class Security Software & Management

    • Firewall & Server Management

    • Managed Microsoft 365®

    • ICE Proprietary Proactive Checklists & Patching

    • ICE Proprietary Self-Healing Scripts

    • Consistent Documentation

    • Lifecycle & Asset Management

    • Annual Business & Technology Alignment Review

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Additional Services

In addition to our Managed Services Foundation, we can offer supplemental services depending on your business's needs:

ICE Technologies can securely host the applications, servers, and systems that your team uses every day in our local data-center or in the cloud.

Remote support from ICE Technologies goes above-and-beyond reactive troubleshooting. Our team of engineers are some of the most highly-qualified and professional experts in the business, capable of delivering:

  • 24x7 technical support and coverage
  • Seamless cooperative-support platform
  • Advanced ticketing tools and functionality
  • Formal prioritization and escalation protocols
  • Service targets, reporting, and documentation

Many technology providers offer vCIO services that are just thinly-veiled salespeople. But at ICE, our experts provide practical strategies and recommendations to optimize your technology function. We can offer:

  • Project oversight and steering-team facilitation
  • Technology vendor and licensing management
  • Budgeting assistance and purchase consulting
  • Local staff mentoring and professional development
  • Creation and management of a comprehensive IT plan
  • Risk management and security assessments

If you need help selecting and securing the hardware and software that your organization needs, ICE Technologies can ensure you get the right products at the best possible price.

There are just some things that require an on-site technician. Depending on your organization's unique needs, we can provide flexible support options ensuring you get the right service the right way.

Microsoft 365 equips your business with the tools to communicate and operate effectively. But without a knowledge of the best practices, your team could be spending hundreds of hours each year in lost productivity. With this course, you’ll learn how to:

  • Master the apps.  From Word and Excel to Outlook and Teams, you’ll learn the tips and tricks to master these applications.
  • Manage & organize.  Learn the best practices for managing contacts and calendars to keep your workdays efficient and your inbox clean.
  • Help yourself.  Discover how to navigate your account and change settings — saving you time and keeping you off the forums.
With advanced security services from ICE Technologies, we can ensure your network, systems, and data meet the highest standard of protection.
  • Breach Prevention Platform:  We can provide continuous dark-web monitoring, simulated phishing campaigns, weekly training videos and more.
  • Security Compliance Services:  We'll help you establish and manage policies to keep your business in-check with industry security standards.
  • Threat Detection & Prevention: ICE has solutions and services that provide routine scans and instant alerting to expose and quickly mitigate security vulnerabilities and threats.
  • Security Cameras:  For businesses that need site-surveillance, we can equip you with always-on security cameras and monitoring tools.

Sometimes getting an outside perspective can make all the difference. We offer IT function assessments, vulnerability scans and more to ensure your technology function is performing at its best.

For businesses looking to modernize their phone systems, ICE Technologies can get you up on running on a solution that leverages cloud technology to create robust capabilities and terrific work-from-anywhere flexibility.

We have the experience, tools, technology, and methods to help your business with a variety of projects — all while maintaining documentation and providing knowledge transfer. We can help with:

  • Virtualization improvements
  • Server migration projects
  • Network infrastructure upgrades
  • Complex LAN/WAN services

Here's how it works:

I can depend on the entire ICE team because they have the right answers, they stop to help me in any emergency, and they go above and beyond expectations.

Mandy Greve, IT Manager

Interested in learning more?

Just click below or call (641) 628-8724 to schedule a meeting.