ICE-Managed Solutions

With an ICE-Managed solution, we'll take care of your IT environment so that your staff can focus on taking care of your patients.

ICE-Managed Services Foundation

Our ICE-Managed Services Foundation comes with a full range of professional, proactive management services designed to keep your technology running optimally and securely. This includes:

  • Backup & Recovery Monitoring & Validation

  • Best-in-Class Security Software & Management

  • Firewall & Server Management

  • Managed Microsoft 365®

  • ICE Proprietary Proactive Checklists & Patching

  • ICE Proprietary Self-Healing Scripts

  • Consistent Documentation

  • Lifecycle & Asset Management

  • Annual Business & Technology Alignment Review

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Additional Services

In addition to our technology foundation, we can offer supplemental services depending on your organization's needs:

Advanced Security Services

With advanced security services from ICE Technologies, we can ensure your network, systems, and data meet the highest standard of protection.

  • Endpoint Detection & Response: We'll help you implement the new standard in network protection, complete with 24x7 Security Operations Center monitoring.
  • Multifactor Authentication: ICE can get you setup with MFA that is both secure and convenient to reduce breaches and save you time and headaches.
  • Breach Prevention Platform: We can provide continuous dark-web monitoring, simulated phishing campaigns, weekly training videos and more.
  • Security Compliance Services: We'll help you establish and manage policies to keep your organization in-check with industry security standards.
  • Threat Detection & Prevention: ICE has solutions and services that provide routine scans and instant alerting to expose and quickly mitigate security vulnerabilities and threats.
  • Security Cameras: For organizations that need site-surveillance, we can equip you with always-on security cameras and monitoring tools.

Cloud-Based Phone

For businesses looking to modernize their phone systems, ICE Technologies can get you up on running on a solution that leverages cloud technology to create robust capabilities and terrific work-from-anywhere flexibility.

Helpdesk & Remote Support

Remote support from ICE Technologies goes above-and-beyond reactive troubleshooting. Our team of engineers are some of the most highly-qualified and professional experts in the business, capable of delivering:

  • 24x7 technical support and coverage
  • Seamless cooperative-support platform
  • Advanced ticketing tools and functionality
  • Formal prioritization and escalation protocols
  • Service targets, reporting, and documentation

Hybrid Cloud & Private Hosting

ICE Technologies can securely host the applications, servers, and systems that your team uses every day in our local data-center or in the cloud.

Installations & Upgrades

We have the experience, tools, technology, and methods to help your organization with a variety of projects — all while maintaining documentation and providing knowledge transfer. We can help with:

  • Virtualization improvements
  • Server migration projects
  • Network infrastructure upgrades
  • Complex LAN/WAN services

Microsoft 365® Training

Microsoft 365 equips your business with the tools to communicate and operate effectively. But without a knowledge of the best practices, your team could be spending hundreds of hours each year in lost productivity. With this course, you’ll learn how to:

  • Master the Apps: From Word and Excel to Outlook and Teams, you’ll learn the tips and tricks to master these applications.
  • Manage & Organize: Learn the best practices for managing contacts and calendars to keep your workdays efficient and your inbox clean.
  • Help Yourself: Discover how to navigate your account and change settings — saving you time and keeping you off the forums.

On-Site Support

There are just some things that require an on-site technician. Depending on your organization's unique needs, we can provide flexible support options — ensuring you get the right service the right way.

Product Procurement

If you need help selecting and securing the hardware and software that your organization needs, ICE Technologies can ensure you get the right products at the best possible price.

Risk Management & Security Assessments

Sometimes getting an outside perspective can make all the difference. We offer IT function assessments, vulnerability scans and more to ensure your technology function is performing at its best.

Virtual CIO

Many technology providers offer vCIO services that are just thinly-veiled salespeople. But at ICE, our experts provide practical strategies and recommendations to optimize your technology function. We can offer:

  • Project oversight and steering-team facilitation
  • Technology vendor and licensing management
  • Budgeting assistance and purchase consulting
  • Local staff mentoring and professional development
  • Creation and management of a comprehensive IT plan
  • Risk management and security assessments

Consulting & Advisory Services

We offer a range of consulting and advisory services that are designed exclusively for healthcare providers, including:

  • Objective Software Selection
  • Wireless Site Surveys
  • Technical Assessments
  • Upgrade & Migration Planning
  • HIPAA Risk Assessments
  • Information Security Audit
  • Vulnerability Scans

Report Writing, Data Extracts & Dashboards

Even if your technology is efficient and secure, generating clear and concise data on its performance can be a difficult and laborious process. We can provide you with accurate reporting services for management and intelligence.

Managed Print Services

Does your current print services agreement have you feeling locked in? ICE can help you customize and manage a high-performing workplace and deliver a more seamless work experience across paper and digital platforms.

Interested in learning more?

Click below to learn more about how ICE Technologies can help.