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Systems Engineer II

Pella, IA

Job Description

Do you have an aptitude for operating software, programming servers and troubleshooting technological glitches? If you have a "can-do" attitude and are ready to provide friendly support in a fast-paced, problem-solving environment with opportunity for advancement, then we want to hear from you.

Our ICE IT-gurus are looking to add Systems Engineer II positions to our team in the Pella, IA area. The Systems Engineer II is responsible for executing IT projects and performing daily operations related to network, server and desktop administration. It’s necessary to have strong architectural and technical skills in OS, server and networking. You would be assisting with a wide variety of computer hardware and software at ICE headquarters and client sites.



  • Performs duties as outlined in a project statement of work or ongoing services agreement

  • Designs, builds, researches, analyzes, configures, troubleshoots and maintains client networks and related devices

  • Participates in On-Call Support rotation

  • Maintains documentation related to services provided

Keys to success in this role:

  • Competent: quickly adapt to ICE best practices and new technologies

  • Skilled: multi-tasking, prioritizing, excelling in technology settings and administrative duties

  • Resourceful: the more healthcare IT knowledge, management experience and security training, the better

  • Dependable: we value hard work and honesty

  • Detail-oriented: checklists, statements of work and help-desk tickets galore

  • Personable: excellent customer service and superb communication are key

  • Flexible: help the team and customers with any need


  • Technical certifications such as Server+, Network+, MCP or MCSA preferred.

  • Three or more years of information technology experience recommended.

Job Type: Full-time