I've spent most of my working career in this healthcare niche we call ASCs - Ambulatory Surgery Centers for those not in the space. I got my start in the mid-90s working for a physician who co-owned and managed a handful of surgery centers in Oklahoma and Texas. It was here that I first started to develop a passion for technology and more importantly, an understanding of what "IT" could do to help run a healthcare business. I became the go-to-guy (ummm....kid at age 22) that knew how to fix someone's computer, work a spreadsheet and build a website. During this time, I learned a lot about healthcare and the ASC business too. I learned the basics of physician partnerships, managed care, patient care, revenue cycle, finance and accounting, human resource management, etc.
Never could I have imagined that 20 years later I would reflect back on a journey in this space that included building the ASC market's first business intelligence software company and a stint running technology for one of the industry's most respected national surgery center chains. Throughout this time though, there has been one constant I've seen with "IT". People working in this space (Clinicians, Physicians, Business Office Staff, Administrators, etc.) are still struggling with getting the basics of IT to just work right for them. A lot of this is based on the pace of change with technology, some is based on things not being set-up right on the front-end. Today's solutions become tomorrow's legacy technologies. Applications get better and new ones come out, computers and networks get faster, the "cloud" comes along, systems get hacked, government rules for IT start to apply - one just can't keep up, let alone people working in an ASC whose sole focus to deliver great patient care!
I came across ICE Technologies a few years ago. I worked with them on various projects over the past year and saw that they were truly an expert in healthcare technology - not a tech generalist or a specialist in one area like hardware or networking, but an expert in end-to-end healthcare technology. For over 20 years ICE Technologies has delivered solutions that work for healthcare providers in the critical access, community and rural hospital space. They understand the role technology plays in delivering great patient care and running a business. I know the ASC technology space inside and out. Together we are going to work to ensure IT in ASCs is reliable, cost effective, and most importantly aligned with delivering great patient care and running a business. We hope you will want to learn more about the journey we are on. Come visit me in booth #110 at ASCA 2017 next week in Washington, DC. I'd love to reconnect.