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Un-complicating Healthcare IT

Healthcare IT Outsourcing: A Rural Texas Health IT Success Story

Aug 24, 2016 12:00:00 PM Posted by Lannie Schafroth | Systems Engineer

I am a team member of ICE Technologies, but am the IT Operations Manager at Connally Memorial Medical Center (CMMC). I work with an amazing team of other IT folks from ICE Technologies, providing CMMC with IT services and value here in Floresville, TX.

Successful Rural Hospital In Texas

CMMC is a great organization to be part of and they’ve received numerous awards over the past few years. CMMC’s CEO, Brian Burnside, was recently awarded the Texas Hospital Association’s 2015 Pioneer Award. We were named one of the 150 Becker’s Hospital Review Great Places to Work in Healthcare and were recognized for high-quality care by the TMF Healthy Quality Institute. I value the Texas-friendly nature at CMMC as I’m always treated as a fellow coworker.

Healthcare IT Outsourcing - Improvements and Projects

We’ve recently implemented a highly successful infrastructure upgrade, giving stability to the system and providing nearly 100% reliability to ensure patient safety. CMMC’s servers are now virtualized, providing a more stable and reliable server environment. 

Optimizing Technology and Healthcare Specific Help Desk 

The CMMC team has fully adopted the help desk system we implemented and are now working to bring the facilities department into the help desk system fold as well. We have designed all new “In Processing” forms, utilizing the system’s customization capabilities. These practices have improved communication and we continue to find ways to optimize Connally’s technology while improving patient care along the way.

From Hospital To Regional Rural Health System

CMMC has grown to have multiple regional clinics and they have monthly leadership meetings to help departments learn from and present ideas to each other. These employee forums give staff members a voice in all manners of workflow and this also helps IT determine ways to enhance user experience and satisfaction.

There are great benefits in having the full staff of ICE Technologies as an extended part of our team as IT continues to be a significant part of CMMC’s growth and leadership in the healthcare industry.

Interested in getting value from your IT like Connally Memorial Medical Center has experienced?