I recently read an article that I thought was worth sharing, "From Theory to Practice: How One Team Put a New Spin on EHR Training", written by Lee Milligan, MD, VP & CMIO for Asante. I find this to be a refreshing perspective as we face future opportunities in health care. Milligan does a great job of unpacking the importance of personal touch and the fact that there is no substitute for the hard work of training in a robust test environment. Too often though, this is an item on the project list delegated to folks using formal classes as the medium. Formal classes have their place, but they aren't necessarily the best and only way to achieve the results we desire. People learn by doing, but we can't just tell them to go and do. We need to be at their side guiding them to proper and effective use.
I realize that for most smaller healthcare providers, it is completely unrealistic to justify a part-time physician champion, let alone a full-time resource. However, the article provides some great insights into an alternative approach to learning and the "at the elbow" support that is needed for us to move our IT systems from pain to promise. Give this article a read and please feel free to post comments if this inspires any thoughts.