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Webinar Recording:

If Disney Ran Your IT Department

If someone were to describe an experience as ‘Disney-like’, I think most would understand or at least be able to create a mental picture of what that is. So, how many of us would describe our experience with IT as being a ‘Disney-like’? Probably not many, if any.

In this session, we will explore some of the key concepts behind what it takes to create a unique and memorable customer experience with consistency and how you can take those tried and true techniques from Disney and use them to succeed with IT.

In this 60-minute webinar, If Disney Ran Your IT Department, participants will gain a better understanding of:

  • Disney's key principals deployed to consistently "create happiness" at their theme parks
  • creating a unique customer experience especially in the area of IT
  • practical implementation suggestions healthcare leaders can begin to use to raise the bar for their IT operation
Who should watch the recording? Healthcare Leadership roles including CEO, CFO, COO, CNO, or CIO.

About The Speaker

Phil Stravers | Partner, VP Strategy & Development

Phil Stravers has been in consulting and management roles within the information technology industry for over 25 years and has spent more than 20 years helping hospitals and clinics “make IT work better”. Phil has had the opportunity to act as an Interim CIO for numerous hospitals that gives him a unique perspective on their challenges and associated solutions. Phil really enjoys sharing lessons learned and frequently presents at various hospital associations, HIMSS events and healthcare boardrooms all over the country. In addition to his passion for improving Health IT, he loves baseball (die hard Cubs fan) and has spent more than 15 years coaching young baseball players. Phil lives in Pella, IA and often shares concepts learned from his background in coaching along with the Dutch farm culture and work ethic that his hometown is known for.