Solutions

Remote Systems Administration

Although healthcare organizations are often not considered technology-driven, they are no less dependent on technology to operate successfully. Unfortunately, these organizations are becoming increasingly frustrated with the complexity and costs associated with managing their own IT operations. As they become more reliant on IT, they grow more dependent on limited in-house staff to keep these critical technologies and healthcare applications up and running.

Because of this, a growing number of healthcare providers are considering ICE's remote systems administration offering. Remote systems administration services are automated to perform routine IT management tasks remotely, saving you money by increasing system reliability and reducing unnecessary onsite visits and overall service fees.

How Does It Work?

ICE manages your IT environment from its data center. This remote management capability helps streamline basic administrative tasks without having to visit your facility. ICE can monitor and manage your IT environment 24 hours a day, seven days a week, augmenting our onsite break-fix support.

Proactive Management Tasks

ICE's proactive management tasks are performed on an ongoing basis to prevent many problems from ever materializing. These tasks are managed in an automated fashion every day to keep systems and networks up and running. Proactive management tasks include:

Service Level Agreement Features

A critical element of ICE's remote systems administration services is the service level agreement (SLA). The SLA is our guarantee that we will perform our management responsibilities and meet our service level objectives (SLOs) on an ongoing basis. ICE has the right management skills, processes and technology to confidently provide you with an SLA and effectively report SLA compliance.

SLA features include:

To learn more about ICE Technologies’ remote systems administration services, contact us.