Solutions

IT Services Outsource

Healthcare organizations are complex enough to require the strategic application of technology, but often times not large enough to support a full-time IT department. An outsource agreement with ICE provides access to ICE's diverse technology best practices and capabilities. ICE's unique blend of outsource services provides the right benefits to meet your IT need at any given time.

Current healthcare information systems require a variety of skills and knowledge in a diverse range of technology disciplines. For technology to truly work as an enabler and provide value to a community hospital, an effective IT department must encompass three layers of service:

Strategy

At the strategic level, the focus is on understanding the goals, vision and business direction of the hospital and developing strategies that align technology to these requirements. In larger organizations, a Chief Information Officer (CIO) usually fulfills this role.

Management

The management layer focuses on issues such as IT policies, HIPAA security, procedures and project management to ensure that the many parts of IT in the hospital enterprise are managed, integrated, and running efficiently.

Execution

Execution is where systems engineering specialists integrate, install, maintain, operate and deliver day-to-day support for the many department end users who use technology in both the financial and clinical settings.

Service Level Agreement Features

A critical element of ICE's IT services outsource is the service level agreement (SLA). The SLA is our guarantee that we will perform our management responsibilities and meet our service level objectives (SLOs) on an ongoing basis. ICE has the right management skills, processes and technology to confidently provide you with an SLA and effectively report SLA compliance.

SLA features include:

To learn more about ICE Technologies’ IT Services Outsource, contact us.