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Helpdesk Support

To maximize efficiency, it's important that computer users get answers to their technical questions and receive "first call" technical support in a timely manner. Use of ICE's Helpdesk for all questions or issues will help accomplish this and keep IT support costs to a minimum.

ICE makes available an experienced IT professional for all your technical support needs. The helpdesk provides:

• Single point of contact for technical support.
• Live telephone support from 8:00 a.m. to 5:00 p.m. with page-out service after hours and weekends.
• Timely resolution of password resets, general printer support and error messages, and issue escalation to appropriate technical resources.

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