ICE -Network & System Services

ICE TECHNOLOGIES, When IT really matters.



	Visit IT Professional Services to learn more specific information about how our team of technology and business professionals can help you align technology with the needs of your healthcare organization. Visit Network & Systems Services to see how ICE can help you throughout the technology life cycle from healthcare-specific design to installation to on-going support. Visit Mobile Solutions for Healthcare to understand how ICE's wireless and mobile products eliminate handwritten and paper records while increasing productivity and patient satisfaction. Visit Healthcare Relationships to learn about our partnerships with various healthcare organizations and associations.

NETWORK & SYSTEM SERVICES > Support Services

If you have network or systems problems, ICE offers multi-level support both on- and off-site. Our experienced engineers provide useful information, advice, and assistance to quickly solve problems. When the problem has been resolved, we analyze why it occurred so that it can be prevented in the future.

Help Desk
Our help desk is available by phone during business hours and available around the clock via pager. A qualified support engineer responds within minutes and begins troubleshooting. We provide the expertise to allow you to fix your system, or, if we have installed remote access software on your system, we are able to access your network remotely to resolve your problems quickly.

On-Site Response
If your problems require specialized on-site help, we dispatch a qualified Systems Engineer to quickly diagnose your problem and resolve it.

In addition to Support Services, ICE's Network & Systems Services also include:

	Both on- and off-site Management Services to keep your hospital information system updated and problem-free.
	An Implementation Services team that integrates new software with your existing network infrastructure to optimize your system for your facility.