ICE -Network & System Services

ICE TECHNOLOGIES, When IT really matters.



	Visit IT Professional Services to learn more specific information about how our team of technology and business professionals can help you align technology with the needs of your healthcare organization. Visit Network & Systems Services to see how ICE can help you throughout the technology life cycle from healthcare-specific design to installation to on-going support. Visit Mobile Solutions for Healthcare to understand how ICE's wireless and mobile products eliminate handwritten and paper records while increasing productivity and patient satisfaction. Visit Healthcare Relationships to learn about our partnerships with various healthcare organizations and associations.

NETWORK & SYSTEM SERVICES > Management

For many rural and community healthcare facilities, the job of finding, keeping, and even cost-justifying a full-time network administrator can be challenging. To help our customers address this challenge, ICE offers two Network Management options.

On-Site Administration
Without regular maintenance and administration, systems and networks develop problems. For this reason, ICE offers On-Site System Administration. On-Site System Administration provides a large list of timely, problem-prevention services to minimize down-time, prevent errors, maintain standards and consistent updates, increase system performance, and provide monitoring and reporting of system needs. These services enable you to reach your ultimate goal of offering the best care to your patients.

Remote Administration
ICE Remote System Administration is the most cost-effective way to solve your IT management issues. By installing a remote access solution on your hospital information system, our systems engineers can remotely administer each PC and server on your network. We perform updates and fixes and quickly provide you with overall support without making a costly trip. When software companies issue patches to their software--as they frequently do--we manage those patches and make informed decisions about when and how to add those to your system.

From our Help Desk, we monitor your system around the clock to alert us to any problems immediately, allowing us to take a proactive approach and minimize problems.

In addition to Management Services, ICE's Network & Systems Services also include:

	Support Services, because we were there to create your infrastructure, and we'll be there if something goes wrong.
	An Implementation Services team that integrates new software with your existing network infrastructure to optimize your system for your facility.