Healthcare IT Help Desk
Help Desk Services Built For Healthcare
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When your IT operation has its focus back, you also experience exceptional IT throughout your entire healthcare facility.
- End users will find consistent, courteous responses that don’t stop until the problem is solved and end users are crazy happy.
- Physicians will quit complaining about IT and they’ll feel so valued because the support is flexible, understanding, and ready to respond.
- Patient experience will improve when physicians are happier and finding IT as an aid in the care process, not a hindrance.
- IT staff will have the opportunity to do what they should be doing: moving important initiatives forward, learning the latest and greatest in health IT, and sleeping peacefully instead of waking up to 2am help desk calls.
Our Help Desk Service is so seamless, your end users will think you just hired a whole new team of specialists.
We get healthcare and know how to get answers from the vendors.
How Do We Know You'll Love It?
"ICE Technologies is like an extension of our own IT department. Financially, there was no way we could recreate the experience and resources ICE brought to the table. Their response time, flexibility and knowledge was all that we expected and more."
Gary Smith, Manager CentraCare Health - Paynesville
"We talk in the industry about outsourcing our IT to ICE Technologies, but I would rather think of it as importing ICE into our hospital situation. They have become an extension of our staff, having them available through 24/7 helpdesk has been a great benefit."
Gordon Winkler, CEO Ringgold County Hospital