Without User Adoption, Even The Best Technology Is Valueless
Get Users To Embrace Your Technology (Willingly)
Technology + Usability = Satisfaction
Today’s community hospitals have spent an unprecedented amount of time and money implementing new healthcare technology.
Tragically, once these technologies are implemented, users often complain about:
- Time lost dealing with cumbersome inefficient systems
- Confusion caused by poor unintuitive processes
- Lack of value from expensive ineffective technologies
If your clinicians walked into your office (or board room) tomorrow and claimed your technology doesn’t benefit them, would you buy an expensive new system and cross your fingers, dooming yourself to deal with the same process issues all over again? Or would you develop an action plan that realigns your users, processes and technologies toward actual, tangible value?
In assessing the future complexities in healthcare IT, we partnered with ICE Technologies to help our organization stay on the forefront of technological innovation, and maximize our current IT value.
Since our EHR training, I have seen decrease in frustration for certain aspects of the EHR. Several providers are now increasing their efficiency during the discharge process in OB. After this program, the providers can now fully describe the areas of concern that they are calling about. They are also able to recognize when an issue is truly a system error, not user error.
Driving Adoption Success
ICE Technologies executes every healthcare IT project with end users in mind.
With our Embrace User Adoption program, we make your systems effective and usable, so you can:
Return time to hospital staff Efficient application design reduces data entry, information lookup and other time sinks degrading your end users’ experience.
Make workflow intuitive Strategic interfaces and protocols streamline communications between diverse departments and users.
Deliver maximum value Intuitive systems reduce productivity loss and mitigate patient care interruptions, creating a positive user environment.
Investments, Meet Value
Successful adoption, whether it’s following EHR implementation or any other implementation project, is impossible without a strong strategy and detail-oriented approach.
When ICE works with your community hospital, we:
Assess every user role and integration pointIf one user grapples with system issues, the entire hospital ecosystem suffers. We ensure your systems are usable by everybody so nobody wastes time on workarounds.
Remove logistical obstacles impacting care We focus on every application and hardware layer detail, from order management to authentication, to find and rectify usability issues.
Monitor behavior and coach super users We monitor end-user behavior to identify potential usability issues before they bring workflow to a halt. Then, we help your key users proactively prepare for any challenges you might face post-project.
Don’t wait until staff is banging on your door to find a better way to work. Partner with ICE Technologies to improve usability and get more value from your technology investments.