Stop Sacrificing Time, Money & Staff Satisfaction
Are you working for your IT or is your IT working for you?
No matter where you are at with IT currently, ICE is uniquely positioned to help small to mid-sized healthcare providers:
- Diagnose inefficiencies and gaps
in your community hospital’s systems and processes, including stumbling blocks impacting physicians and nurses.
- Leverage current technology investments
by developing fully utilized, high-ROI applications and infrastructure that improve clinician satisfaction.
- Meet financial and operational goals
by tracking key performance indicators (KPIs) and ROI metrics pre- and post-project.
- Create practical, cost-effective remedies
that standardize workflow, incorporate best practices and improve staff satisfaction.
- Ensure compliance and disaster readiness
to mitigate potential internal and external risks affecting your hospital.
- Reduce operational expenses
from broken IT, reduced productivity and suboptimal charge capture.
Good Technology Does It All — Invisibly
ICE Technologies is the nation’s best healthcare IT outsourcing partner. Since 1990, we’ve partnered with hospitals like yours to provide quality consulting, outsourcing and managed services.
We believe that great healthcare technology is invisible, integrating organically with your business needs and workflow; it should also be sustainable, designed to deliver value long after implementation; and practical, built with everything you need and nothing you don't. Whiz-bang innovations might be cool, but they don't pay the bills.
Our services include:
Strategy & Planning
We align your IT strategy and resources with your organizational goals, define the right results and create measurable success.
Application Optimization & Management
We help you get more from your EHR and application investments. We remove costly time impediments to enhance usability and improve your patient and clinician experience.
Regulatory & Risk Management
We help you understand and prepare for every security and regulatory risk facing your hospital, as well as implement practical risk mitigation strategies.
Infrastructure & Networking
We make sure your hospital IT infrastructure supports every aspect of your operational, financial, and security goals through a strong, resilient network.
We handle your IT so you’re free to focus on what matters most: patient care. Our healthcare IT outsourcing services ensure your IT is Lean, cost-effective and aligned to your business goal.
Our private community cloud keeps your patient and practice data safe, secure, and fully accessible regardless of time, network traffic, or natural disaster. Move to the Cloud and never worry about data backup, security, or server upgrades and maintenance again.
We proactively implement best practices, scripts and routines to optimize your technology and prevent critical issues before they affect care or revenue.
Help Desk Services
Providing you with ITIL™-based call handling and ticketing, live phone support, monthly reporting & more at a fraction of the cost of doing it on your own. Our Help Desk Service is so seamless, your end users will think you just hired a whole new team of specialists.
Your Patient Care Partner
Ultimately, poor IT doesn’t just cause problems for your staff and leadership. Chronic difficulties impact the patient care you provide. ICE has a history of helping small to mid-sized hospitals maintain a positive environment for patients, free of needless interruptions and complications.
It’s time to work with a healthcare IT services partner that delivers operational and financial results, and is committed to your success long after the dotted line is signed.
Hiring and retaining IT expertise is difficult in a small, rural healthcare facility. Finding one person who is an expert in networking, security, infrastructure, break-fix issues, compliance, etc. is very rare. By having ICE as a partner, we are receiving enough coverage and expertise in a wide spectrum of IT support right when we need it. ICE was able to evaluate what IT services our facility needs and then prioritizes and implements them. Our IT infrastructure and daily operations have definitely improved.
We talk in the industry about outsourcing our IT to ICE Technologies, but I would rather think of it as importing ICE into our hospital situation. They have become an extension of our staff, having them available through 24/7 helpdesk has been a great benefit.