Career Opportunities With Us

Repeatedly appearing in the "Inc. 5000 Fastest Growing Companies" and "Top 150 Workplaces" lists, ICE Technologies is comprised of team members who are innovative, dedicated, and successful and is a growing company! Every day, we are helping hospitals and clinics across the nation become more efficient in IT workflow, IT operations, IT strategic decision making and more. We invite you to consider joining our mission of enabling healthcare providers to improve lives through practical information technology solutions.

Still need convincing? Maybe these things will help: 

Free candy & popcorn in the breakroom (YUM!) 6 paid holidays a year + 3 1/2 floating holidays Fourth-time Inc. 5000 company Health Insurance (medical, dental, and vision)
3 weeks PTO (increases with years of service) 401K with company match program Top 150 Workplaces in Iowa Life, short-term, and long-term disability insurance options

At ICE, you’ll work with a team of experts (65+ of us!) who know and love Healthcare IT. Sound great? We think so, too! We hope you'll join our team!

APPLY BELOW! | You may also submit your résumé  for consideration for future positions.

Job Title
Help Desk Systems Engineer
Location
Pella, Iowa
The Help Desk System Engineer provides technical assistance to computer systems users, answers questions or resolves computer problems for clients via ICE telephone Help Desk or from remote location.  In addition, this individual provides onsite technical assistance to computer systems users, including ongoing maintenance and troubleshooting.
Description

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Strong technical aptitude and skills
  • Architectural and technical skills in OS, Server and Networking
  • A clear understanding of attributes of a successful IT environment
  • General knowledge of networks and systems
  • Exceptional problem solving and customer service skills
  • Exceptional communication and telephone skills
  • Proven ability to remotely visualize problems and communicate resolutions to a non-technical user
  • Proven ability to work both independently and as a team member
  • Strong organizational, multi-tasking and time management skills
  • Minimum of three years information technology experience
  • Server+, Network+, MCP or MCSA Certification preferred
  • Technical Certification (A+, Associate Degree in Applied Science) or equivalent experience
  • Intermediate understanding of desktop hardware, operating systems and applications
  • Basic understanding of Ethernet networks
  • Basic knowledge of Microsoft server
  • Basic knowledge of mail servers
  • Basic understanding of network security

Must have valid driver’s license and be willing to travel

Information

DUTIES AND RESPONSIBILITIES:

     Help Desk Technician    

  • Receives and prioritizes client help desk calls
  • Obtains clear understanding of client problem and works with client toward resolution
  • Designs and implements troubleshooting mechanisms
  • Communicates clearly with clients, provides instruction and guidance at client’s level of understanding
  • Demonstrates excellent customer service skills in all levels of service provided
  • Participates in On-Call Support rotation
  • Serves as support resource to other members of the ICE Team
  • Maintains necessary documentation related to services provided
Job Title
Systems Engineer 1
Location
St. Ignace, MI

Do you have an aptitude for operating software, programming servers and troubleshooting technological glitches? If you have a ‘can-do’ attitude and are ready to provide friendly support in a fast-paced, problem-solving environment, then we want to hear from you.

Our ICE IT-gurus are looking to add a SYSTEMS ENGINEER I position to our team in the St. Ignace, Michigan area. The Systems Engineer I is responsible for executing IT projects and performing daily operations related to network, server and desktop administration. You would be assisting with a wide variety of computer hardware and software at ICE headquarters and client sites. 

Responsibilities:

  • Performs duties as outlined in a project statement of work or ongoing services agreement
  • Performs archive and backup maintenance
  • Maintains user accounts--setup, revisions, deletions
  • Completes workstation orders and setup
  • Performs troubleshooting, technical support and file maintenance
  • Utilizes outside resources, references and technical support services as needed
  • Performs desktop hardware, operating system and application support
  • Advises on client quotes and equipment purchases
  • Maintains documentation related to services provided

Keys to success in this role:

  • Willingness to learn: new technologies, ICE best practices, healthcare IT and more
  • Skilled: multi-tasking, prioritizing, excelling in a technology setting
  • Resourceful: the more IT knowledge, references, and outside resources, the better
  • Dependable: we value hard work and honesty
  • Basic knowledge of Ethernet networks, Microsoft servers and mail servers
  • Detail-oriented: checklists, statements of work and help-desk tickets galore
  • Personable: excellent customer service and communication are key
  • Flexible: help the team and customers with any need

Experience: A Technical Certification (A+, Associate Degree in Applied Science) or equivalent information technology experience.

Travel: Must have a valid driver's license and willing to travel 10-25%

The Top 10 Reasons to Join Our Team - As Told by ICE Employees

Reasons-To-Work-For-ICE-Technologies.png
  1. “The things we do impact lives.”
  2. “It’s great to be a part of a team that backs each other.”
  3. “People here aren’t afraid of hard work and have the discipline to do the tough stuff.”
  4. “ICE management has high integrity and cares about its people.”
  5. “Working for a company that is continually growing allows opportunity for me to grow professionally as well.”
  1. “Great PTO and work­life balance.”
  2. “ICE values its employees and clients and provides excellent results.”
  3. “The teamwork is the best that I have ever been a part of.”
  4. “ICE is a growing company that still has a small­town feel and great relationships.”
  5. “ICE helps clients make their life better and less complicated, so they can focus on their day jobs and directly impact patient care.”