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Un-complicating Healthcare IT

How IT Managed Services Save Time and Money

Jun 13, 2017 11:26:53 AM Posted by Karlie Van Soelen | Marketing

“Time equals money”Managed-Services-Healthcare-IT.jpg

“Time equals money” is a phrase that business owners, entrepreneurs, healthcare leaders, and for the purposes of this blog, IT managers, can agree is true. Anyone who is in a position where they have to be a jack-of-all-trades finds himself or herself spending their days wearing many different hats. This is the nature of the IT department within a healthcare organization, and while expected, it isn’t always the best use of time and money to have generalists handling all aspects of IT. 

That’s where managed services come into play. Staffing a diverse internal IT department to ensure all aspects of technology are supported can be very expensive. Without the benefit of managed services, many healthcare organizations experience out of date and ineffective technology. They may also experience an expensive and unexpected bill to recover from a disaster, or may struggle to simply “get current” so some new business application can be leveraged.

Here are 8 tangible examples of how IT managed services can save time and money:

  1. Recruiting The Experts: To effectively represent all of the IT disciplines required today, one organization has to have multiple experts. Those experts are being recruited heavily by numerous companies competing for IT talent, so, not only are they expensive, but they are hard to retain. Recruitment costs are high, demand is high and in rural areas, the experts you need may just not be there. Managed services allow you to apply the fractions of vertical expertise for a fraction of the cost of hiring your own.

  2. Tools & Best Practices: Often facilities forego the proper tools for documenting tickets, providing remote desktop administration, automated patch management and critical event monitoring (such as an interface going down). The costs for those tools are just one more expense that your budget often doesn’t allow, plus you need an experienced person managing those products in order to see the value in them. Managed services often bake the toolset along with the talent at a fraction of the cost. So, you get better tools, managed expertly at far less cost.

  3. Service Level Agreement: Service levels are something managed service providers are used to being held accountable to. The point of an SLA is, either you meet the performance benchmark or a cost penalty applies. This forces the service organization to put in place good best practices to meet the benchmark. Certainly, one could implement a Service Level in an internal operation, but they are much more difficult to enforce. The managed service solution providers should bring best practices out of the box for this so you don’t have to invent your own.

  4. Help Desk: Help desk has some of the same benefits outlined above (SLA’s, expert resources, tools, etc.), but the one thing that is unique here is coverage. Service organizations don’t go away for vacation.

  5. Been There, Done That: Instead of an upgrade or migration once a year, perhaps run by an under-trained staff member, with managed services you’re saving time and money through perfected upgrade and migration skills as a result of the expertise that comes through volume - helping numerous clients, numerous times with the same service. It’s the same reason you want a surgeon who does the same surgery 15x a month vs. 5 times a year.

  6. Flexible Capacity: Managed Services come with the ability to flex to meet demands. Maybe there is a need to staff up for three weeks and then to staff back down during an upgrade period. At any time, your IT staff could take another job, become ill, or take a vacation. With managed services, there is support provided to your healthcare organization unaffected by vacation time, sickness, or people leaving for higher paying jobs.

  7. Management: Resource management is included and done by others when utilizing managed services vs. needing in-house management for employee development, training, reviews, and more.

  8. Team Environment: A quality managed services organization will constantly be improving their team, through learning, growth, and a supportive environment for staff. This is what ultimately will lead to an improved IT experience for your end-users. Alternatively, we often find the in-house IT team is on an island where they feel they have to come up with all of the answers by themselves in order to justify their existence. They are often hesitant to ask for training $ as they are already perceived as a budget drain. Often end users can see that their IT teams are working hard, but still get frustrated with the organizations’ overall performance, which can indirectly effect your bottom line.

IT managed services doesn’t have to be a one-size-fits-all approach

Today, you should be able to choose from a menu of options that are most beneficial to you. These are service options that not only reduce technology costs over time, but also improve functionality, which in turn saves time. So, consider managed services as a part of your IT strategy and you might find that you not only improved the bottom line, but you improved your IT experience also!

Ready to find out how you can save time and money with Managed Services?

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Karlie Van Soelen | Marketing

Karlie provides support for sales and marketing at ICE Technologies, assisting with event coordination, graphic design, content, marketing campaigns, and more.