I recently read an article that I thought was worth sharing, "From Theory to Practice: How One Team Put a New Spin on EHR Training", written by Lee Milligan, MD, VP & CMIO for Asante. I find this to be a refreshing perspective as we face future opportunities in health care. Milligan does a great job of unpacking the importance of personal touch and the fact that there is no substitute for the hard work of training in a robust test environment. Too often though, this is an item on the project list delegated to folks using formal classes as the medium. Formal classes have their place, but they aren't necessarily the best and only way to achieve the results we desire. People learn by doing, but we can't just tell them to go and do. We need to be at their side guiding them to proper and effective use.Read More
Jim Green | Senior Healthcare IT Consultant
The use of technology in healthcare continues to grow. And with that growth comes complexity, cost, security concerns, and a steady stream of IT initiatives. You’ve got a CIO or IT Director that manages all that, but in all likelihood you’re not entirely sure how they make sure IT is enabling organizational strategy. If that’s something you’d like to better understand, you’re not alone.Read More
Since the introduction of EHRs, many people who interact directly with the applications have had negative feelings. This is well documented. Technical innovations within healthcare organizations can come with frustrating moments of not knowing how to use the new application, the application not working the way it should or workflow problems occurring while using the systems. These frustrations not only affect the person who is using the application but they also affect the customer or patient who is on the other end.
According to a survey by PricewaterhouseCoopers, here are some technology development trends among CEOs within healthcare organizations today:Read More
Do you find that there’s not enough time in your workday to be strategic? As a healthcare IT director, are you simply putting out fires?
If this sounds familiar, it’s important to place a stronger focus on key performance indicators as a way of breaking free from the unproductive pattern of break-fix solutions. Without KPIs, many hospital IT directors find themselves operating in an exclusively reactive manner, when you should really be playing a more strategic role within the organization.
It’s time to adopt a more proactive approach to IT system management. Keep an eye on the following three metrics in order to set expectations, identify advancement toward your goals and measure your success.Read More
Healthcare IT directors face a set of challenges that are unique in the healthcare industry. You’re working to keep patient information secure, nail down IT processes and provide the best equipment and service to bolster patient care – all while reacting to daily IT issues that arise.
If you’re looking for a way to streamline your processes, improve operations and ultimately provide your patients with better care, it’s time to consider the advantages of Lean healthcare.
In this hospital IT director’s guide to Lean healthcare, we’ll discuss what Lean healthcare is and how it enables these benefits.Read More
Are you spending a small fortune on hospital IT projects and seeing little return on investment (ROI)? The problem could stem from a variety of issues, some of which are unrelated to the technology itself.
In this article, we explore four common community hospital IT budget pitfalls and ways you can avoid them.Read More
Super users are an essential part of your hospital’s technology ecosystem. Without them, important questions go unanswered, end users run into obstacles and workflow gets disrupted.
But, it can be challenging to maintain a high-performing team of super users. It isn’t enough to designate a group of people as super users, train them on EHR use and tell them to “spread the word.” It’s important to lay the groundwork for long-term success and improve operations. To do so, you must plan ahead and engage your super users strategically.
In this article, we’ll offer you some tips to get started.Read More
Have you ever burned through your hospital’s annual technology budget – and wondered why?
Ideally, the money you spend on your EHR and other HCIS should provide a noticeable, measurable return. You should never spend precious capital on a system. You should spend it on value.
The best way to do that is to ensure that your hospital’s information technology budget is guided by strategy, not compliance dates, vendor suggestions or new software versions.
Here’s how you start.Read More